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| SERVICES |
| Parts/Service Department |
| International: Simply contact Chenlong distributor nearby for any parts or service inquiry you may have. Or directly contact Chenlong through email or fax. Chenlong has over 90% machine parts in stock to ensure speedy parts delivery and minimize your production delay. |
| Factory Installation |
| In the cases of large machines such as billet and plate saws, Chenlong exceptionally offers on-site installation by our best factory trained service technicians in your country. Our technician will help install the machine, train your operators with proper maintenance knowledge and operating procedures. Our technician will stay until you fully understand our saw and your can operate the saw to its fullest. |
| Factory Training Program |
| We also welcome our customers to join our training program situated in China. We offer extensive saw knowledge and operation on site taught by experts in the metal cutting field. |
| Online Sawing Help Tools |
| We have extensively collected and combined 20 years of expertise in the band sawing field into this online sawing help tools in the hope that our customers can more easily and conveniently learn about sawing. Here you can learn how to operate a Chelong¡¯s saw step by step, how to maintain your saw to maximize its lifetime, and also how to trouble shoot some frequently seen sawing problems. |
| Frequently Asked Questions (FAQs) |
| To enable you to find answers to any questions you may possibly have in a few seconds, we prepare a list of frequently asked questions for your convenience. If you cannot find the answers here, we welcome you to write us for any questions you may have by utilizing the inquiry form. One of our customer representatives will respond to you through your preferred respondent method immediately. |